Payment and Cancellation

For most safaris you pay after the tour, in cash or by card, and you can cancel for free up to 24 hours before pickup. The full policy is below.

Last updated 14 November 2026

Payment

Prices are in UAE dirhams (AED) and include hotel pickup in Dubai.
For most safaris you pay the driver after the tour, in cash or by Visa or Mastercard.
Some private and dune buggy bookings need a small advance to hold the vehicle. In peak season, a booking may need a deposit that can’t be refunded. In both cases we tell you the amount on WhatsApp before you confirm.
If you pay by card in another currency, your bank sets the exchange rate.

24 hours or more before pickup: free. If you paid anything in advance, you get it back in full.
Less than 24 hours before pickup: the full booking amount is charged.
No-show: the full booking amount is charged.
After the tour starts: there is no refund for parts of the tour you don’t use.

Message us on WhatsApp with your booking reference as soon as you know. We move your booking to a new date if there is space.

Approved refunds go back to the card or account you paid with.
Bank and transfer charges are taken off the refund.
Instead of a refund, we may offer a credit note for a future booking.
Money we have already paid to other suppliers for your booking can’t be refunded.

Can I cancel for free?

Yes, up to 24 hours before your pickup time. Message us on WhatsApp with your booking reference.

What if I cancel less than 24 hours before?

Cancellations within 24 hours and no-shows are charged the full booking amount.

What happens in an emergency?

If something serious happens, such as illness with a doctor’s note, tell us as soon as you can. We look at a refund or a new date case by case.